Frequently Asked Questions

Typically we aim to have your order fulfilled with 24-48 hours. Once your order has shipped, you will receive an email with the tracking information.

We will use a variety of carriers with the majority going USPS or UPS. Your product will normally arrive between 3-5 business days but can arrive sooner depending on the carriers volume.

We ship our jars and most of our product in corrugated boxes. The jars are well wrapped in bubble wrap and then extra dunnage is added to fill the voids in the box to prevent the product from bouncing around and breaking. If an order is too large to ship in one box, we will let you know and work with you to ship in smaller boxes. 

Please send us an email **with pictures** showing your product is damaged and we will happily replace the one you received. If your product also did not seal and the product is spoiled, please email us to let us know and replace the product.

All of our product is canned and sealed by following industry standards. We check each and every jar to make sure the seal has held during the canning process and that there are no leaks ensuring you get the best taste and care for your purchase.